Shipping Policy
1. Processing Time
Orders take 5–8 business days to process and ship after payment is confirmed. This includes product preparation, quality inspection, and packaging.
2. Delivery Time
After shipment, delivery to destinations in the European Union (EU) or the European Economic Area (EEA) typically takes 15–30 business days. Delivery times are estimates only and are not guaranteed; delays may occur due to customs clearance, peak seasons, or logistics issues.
3. Customs and Duties
Buyers are responsible for any import duties, taxes, or customs fees imposed by local customs authorities. We cannot predict or cover these costs.
4. Shipping Address
Please ensure your shipping address is complete and accurate. We assume no liability for undeliverable packages resulting from an incorrect address provided by the customer.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will investigate the matter together with the carrier.
6. Policy Updates
We may update this policy. Revisions will be posted on hesvanta.com.
Website: hesvanta.com
Contact: [email protected]