Return Policy
1. 14-Day Return Policy
You may cancel your order for any reason within 14 calendar days of receiving your thermos, without incurring any penalties. To cancel your order, please notify us via email at [email protected]. After notifying us, please return the item to us within 14 days.
2. Return Conditions
Items must be unused, in their original packaging, and in resalable condition. If the product is damaged due to customer use, we may deduct the corresponding amount from your refund. The 14-day right of withdrawal does not apply to custom-engraved mugs.
3. Shipping Costs
If you return an item simply because you’ve changed your mind, you are responsible for the return shipping costs. If the item is defective, was shipped incorrectly, or arrived damaged, we will cover the return shipping costs.
4. Refunds
We will process your refund within 14 days of receiving and inspecting the returned item. The refund will be issued to your original payment method.
5. Warranty for Defective Products
For defective thermoses, you are entitled to the statutory warranty rights under EU law. We may repair, replace, or refund defective products.
6. Policy Updates
We may update this policy. New versions will be posted on hesvanta com
Official Website： hesvanta.com
Contact: [email protected]