Service Policy
1. Customer Support
If you have any questions regarding our products, orders, shipping, or after-sales service, please contact us via email at [email protected]. We will do our best to respond within 2 business days.
2. Product Information
We strive to provide accurate product descriptions, images, and specifications on hesvanta.com. Please note that actual colors may vary slightly from those shown on your screen due to differences in display settings.
3. Product Warranty
Our vacuum-insulated flasks are covered by the statutory consumer warranty as required by EU law. If the product you receive is defective, damaged, or does not match its description, please contact us within a reasonable timeframe and provide relevant photographs. In accordance with EU consumer regulations, we will arrange for a repair, replacement, or refund.
4. Order Modifications and Cancellations
You may request to modify or cancel an order via email before the items have been dispatched. Once a package has been shipped, any cancellation will be subject to our "Returns and Refunds Policy."
5. Handling of Complaints
Should you have any complaints, please notify us via email, including your order number and any supporting documentation. We will verify the details of your case and provide a timely response. If you are not satisfied with our proposed solution, you may utilize the EU’s Online Dispute Resolution (ODR) platform.
6. Limitations of Liability
We are not liable for issues arising from improper use, accidental damage, normal wear and tear, or failure to follow the provided product care instructions.
7. Policy Updates
We reserve the right to update these service policies. Any changes will be posted on hesvanta.com.
Website: hesvanta.com
Contact: [email protected]